Support Connect

Welcome to the Support Connect page at HCD Esports—where your questions meet our passion and every gamer finds their teammate in guidance. Whether you’re just stepping into the competitive arena or you’re an experienced player pushing the limits of performance, our mission is to make sure you’re never left without the answers or the insights you need to level up. With a cheerfully focused approach and a deep understanding of our community’s challenges, we’re here to help you stay in the game—and thrive in it.

At HCD Esports, we know the fast-paced world of gaming doesn’t wait—and neither should your support. That’s why our dedicated team is committed to providing responsive, clear, and game-savvy help tailored to players of all calibers. From troubleshooting gear compatibility to understanding complex team meta strategies, Support Connect is the bridge between your questions and consistent, strategic performance.

Our Purpose-Driven Support Philosophy

Support isn’t just a service—it’s part of our gameplan. When Ryvel Durnhaven started HCD Esports, it wasn’t just to post high-level guides and review gear; it was to build a resilient, skill-oriented community where everyone—from the underdog to the seasoned strategist—could access reliable, friendly, and experienced support. Ryvel’s vision was simple: offer the insight and encouragement that turns confusion into clarity and doubt into confidence. His belief still powers our approach to service today. Learn more about Ryvel Durnhaven.

Meet the Squad Behind the Console

Behind Support Connect is a thoughtful lineup of former pro-players, analysts, tech tinkerers, and lifelong supportive gamers who understand what it’s like to be stuck on a stuttered frame rate, or unsure which mouse switch will shave off those micro-seconds in a head-to-head. We speak your language, and that means everything from DPI settings to cooldown tracking is handled with care by people who’ve been there, solved that.

Our experts specialize in:

Gear Guidance: Having trouble configuring your controller macros or choosing the right headset with esports-grade directional audio? We’ve got personalized insights and review-backed suggestions that match your playstyle and setup.
Tactical Clarity: Not sure how your current team synergy stacks up in today’s shifting meta? Bring us your composition and we’ll walk you through custom strategies to sharpen performance—whether you’re casual competitive or pushing ranked ladders.
Fundamentals Support: Learning good game-sense doesn’t happen overnight. We offer practical advice and common-scenario breakdowns for executing your roles with precision and reliability.
Account Assistance: From account creation hiccups to email verification mishaps, we help smooth out the user experience so you can get back to what you love most—dominating the digital battlefield.

Local Support That Understands Our Players

Located in beautiful Petoskey, Michigan, our support team is hyper-aware of the technological needs of midwestern gamers and the real-life infrastructure that can get between a winning match and a DC screen. Whether you’re gaming on fiber backup or navigating regional ping challenges, we provide locally-conscious tactics that are both relevant and realistic.

Open Monday to Friday, 9 AM–5 PM EST

If you’re nearby and need hands-on help or just want to meet the team that powers your favorite guides behind the scenes, we’re here—and we’re excited to connect. Game hard, live easy, and let us take care of the rest.

Getting the Help You Need, When You Need It

Timeliness doesn’t just matter—it can make or break momentum in your training arc. That’s why our Support Connect portal is built to give you prompt feedback, crystal-clear instructions, and resources that don’t dance around the issue. No looped forms. No generic AI doublespeak. When you write to us, a human answers—one with esports in their blood and streaming in their second monitor.

Your voice matters to us, and here’s how we make sure it reaches the right ears without delay:

Submit a Direct Inquiry: Use our contact form to speak to a support crew member familiar with your specific ask. Be it hardware, strategy, or esports career advice—we’ll answer it all.
Email Us: Prefer the traditional route? We’re available at [email protected] and usually respond within 24 hours during business hours.
On the Phone: Need a faster resolution or a guiding voice through the process? Reach our main line at +1 231-347-4570 and speak to a support-coordinate who won’t just transfer you endlessly—but sort your issue, right from the scoreboard.

Frequently Asked Questions

“I submitted a support request but haven’t heard back yet. What next?”

If it’s been longer than 24 hours on a weekday (excluding holiday periods), please double-check your spam or junk folder. Still no response? Give us a call for direct resolution support—we want to make sure you’re never left waiting on a technical timeout.

“Is your support team available for non-gear-related help?”

Yes—we frequently help users with team meta optimization, build configurations, gameplay decision-making, and event-specific problem solving. If it’s part of the game, it’s on our radar. Reach out—we love diving deep.

“Do I need to be a pro or team-affiliated to get help from Support Connect?”

Absolutely not. We field requests from solo casual gamers, streamers in training, and esports teams alike. Whether you’re analyzing KDA ratios or setting up your first custom rig, our team is here for you.

Our Code of Support

We’re proud to answer every ticket, message, and inquiry with the same level of attention and enthusiasm. That’s because we know that even a small question—a mouse input lag, a timer miscue—can be the one obstacle between a player and their breakthrough. When we support you, it’s not just tech troubleshooting. It’s part of the greater mission to elevate your play from good to phenomenal.

Our promise:

Every message gets answered—no matter the complexity or level of experience.
We reply with honesty, not canned jargon.
Your learning curve gets our lift—so you can focus on the grind ahead.

Supporting Every Role, Every Goal

Whether you play DPS, heal, support, or lead from the frontlines, our support team is role agnostic—but precision-hyper focused. We break down the specific needs of your in-game identity and help you optimize your decisions, tactics, and even tilt-mitigation patterns. Because sometimes, support isn’t just interface—it’s mindset coaching and preparation to get back in and make your comeback legendary.

Performance With Heart

We support more than strategy—we support passion. Behind every rank-up, every frame-precise headshot, every mastered strat, is a player who dared to ask: “How do I get better?” And here at HCD Esports, our answer is always some version of: “You already are. Let’s take it further.”

Let’s Build Momentum Together

Your progress doesn’t pause between streams—and our support doesn’t either. Whether you’re vaulting ranks or practicing your micro on the weekend, we’ve got your six. Whatever ambition fuels your future—creating content, coaching your squad, or going pro—Support Connect is your most reliable ally as you level up mindfully, with mastery, and with meaning.

So let’s do better, together. Have a question? Don’t pause now. Help Here is your first step to tailor-made support for your gaming journey.